Refund policy

 

REFUND & RETURN POLICY

ALL SALES ARE FINAL. NO REFUNDS OR RETURNS.

At TGO TOP GRADE ONLY, all purchases are considered final sale. We do not accept returns, refunds, or exchanges unless the order qualifies under the exceptions listed below.

ORDER PROCESSING

Please allow 3–4 business days for your order to be processed. Processing times may vary, so please refer to the estimated processing date provided in the product description.

Once an order has been placed and payment has been processed, we cannot cancel, modify, or change the order.

You will receive a tracking number once your order has been shipped.

DAMAGES, INCORRECT ITEMS & ORDER ISSUES

Please inspect your order immediately upon delivery.

If you receive an incorrect item due to a shipping or order-processing error, you must contact TGO TOP GRADE ONLY within 1 business day of delivery so we can review the issue and determine the appropriate resolution.

Please provide your order number and clear photos of the item and packaging when contacting us about an issue.

LOST, STOLEN & DELIVERED PACKAGES

TGO TOP GRADE ONLY provides tracking information for shipped orders.

If your tracking information states that your package has been delivered but you cannot locate it, please contact your local United States Postal Service (USPS) office or mail carrier and file a claim.

TGO TOP GRADE ONLY is not responsible for packages that are lost, stolen, or marked as delivered by the carrier.

We are also not responsible for packages that are damaged during transit by the postal carrier. Please contact your local carrier or post office to file a claim for shipping-related damage.

RETURN EXCEPTIONS

Returns or exchanges are considered only when an incorrect product is received due to a verified shipping or order-processing error.

If your claim is approved:

  1. A Return Material Authorization (RMA) number will be issued.

  2. You will be instructed on how to return the item to our warehouse.

  3. The item must be returned unwashed, unworn, unused, and in the condition in which it was received.

  4. Once the item is received and inspected, TGO TOP GRADE ONLY will verify the claim.

  5. If the claim is confirmed, an appropriate exchange or replacement will be issued.

Items returned without prior approval or an RMA number may not be accepted.

IMPORTANT

By completing your purchase, you acknowledge and agree that:

ALL SALES ARE FINAL. NO REFUNDS, RETURNS, OR EXCHANGES ARE PERMITTED EXCEPT FOR APPROVED INCORRECT-ITEM CLAIMS AS DESCRIBED ABOVE.